The Patient Satisfaction Solution
Disengaged employees result in lower
Contrast the above scenario with walking into your doctor’s office to have the receptionist’s eyes light up when you enter. She has your chart in hand and greets you by name, remembering a small detail about you. The waiting room is cozy, helping you feel relaxed and comfortable. Promptly, you’re called back to the exam room, which is also warm and welcoming. Your doctor calls you by name and treats you like a VIP.
Engaged employees go above and beyond
to provide compassionate care.
● Recognition: They recognize what needs to be done and they do it.
● Trust: Their actions build trust among their peers and patients.
● Communication: They communicate openly and honestly.
THINK ABOUT YOUR FACILITY AND EMPLOYEES
vulnerable and in need of healing? Do you and your
employees demonstration by your actions how much you
value high-quality and compassionate care?
Insurers reimburse according to
patient satisfaction surveys. If your
surveys are consistently in the low
range, you are losing money.
You must improve your employees’ engagement.
of employee engagement
Employee engagement is the emotional commitment workers feel toward
their company and to the company’s goals. When team members are
engaged, they give discretionary effort. In study after study, engaged
workers provide better care, are more productive, are safer, make fewer
mistakes and stay with their company longer.
Engaged employees = higher patient satisfaction
It starts with you because managers account for at least 70% of the
variance in engagement (source: Gallup 2014).
shows how discretionary effort ultimately leads to higher
revenue, lower costs, and increased profits.
WHAT DOES THE
PATIENT SATISFACTION SOLUTION
|Evaluation of your completed questionnaire about your facilities current state of patient satisfaction.|
|On-site visit to capture “first impressions” of your facility.|
|Suggestions on how to make your facility more welcoming.|
|Connection with each team members’ “Why” they’re in this field. Benchmark comparison and goal setting.|
|Use of StrengthFinders© evaluation to help each team member recognize his/her strengths.|
|Teaching you and your team how to touch the hearts of your patients by showing ways to demonstrate that you care about them.|
|Quadruple Aim Training for you, your administrative staff, and medical staff. It’s mandatory that everyone participate.|
WHAT ARE GRADUATES OF THE PATIENT
SATISFACTION SOLUTION TRAINING SAYING?
What makes Darlene unique: Results. Many people can come in with great
ideas, but actually staying engaged through implementation is a unique ability
of Darlene’s. People are willing to adapt their practice styles and operational
methodologies to truly change their business.”
Jason Wells, COO / Physician Enterprise, Park Ridge Health
ARE YOU READY TO DRAMATICIALY
INCREASE PATIENT SATISFACTION?
Are you ready to make a breakthrough in your personal life or with your team at work? Darlene’s passion and energy will inspire your team to lean into their individual strengths, provide the tools to capitalize on those strengths, and understand each team members different strengths and how they support the team as a whole. Thanks to Darlene’s effective coaching and individual assessments, AdventHealth Hendersonville Foundation Board of Directors is much more equipped to affect positive change for the community we support.
Sherri Holbert, AdventHealth Hendersonville, Senior Director | Marketing and Foundation