2 Strategies to Handle Conflicts at Work

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Employees and leaders alike can find themselves in the middle of a workplace drama because conflict is inevitable when different personalities are at play. The key to successfully conducting oneself when faced with conflict depends largely on self-awareness, professional courage, and knowing how to effectively handle stressful situations.

People do not always realize how their negativity influences those around them. When we

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The 2 Most Powerful Ingredients to Customer Service Excellence

On a scale of 1-10 how does your office’s customer service rate? If you don’t receive a perfect 10, a few adjustments will make a big difference.

Think about the person who answers your office phone. Is she warm, patient, engaging, yet still able to assist customers efficiently? Or is she, at times, a bit grumpy, off-putting, and hurried? Your answer to this question influences

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3 Easy Ideas to Make Vacation Schedules Stress Free

Most managers will agree that vacation time, while necessary to recharge staff members, can be an administrative headache if not handled properly. Especially when everyone in the office needs the same day or week off for a special occasion, Murphy’s Law. How does a manager decide who gets the time off and who doesn’t?

A recent study conducted by Fractl found that people are likely

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How to Stop Revenue-Killing Turnover

Turnover in any business is inevitable for an array of reasons: people climb the business ladder; they move to a new city or state; they are poached by a competitor; they are terminated for underperforming, and the list goes on. Turnover is unavoidable at times. However, oftentimes, making a few simple changes within an organization will prevent unhappy employees from looking elsewhere and costing your

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5 Simple Ways to Make Your Waiting Room Friendlier

According to a survey conducted by Press Ganey Associates, patients wait an average of 22 minutes for doctor appointments. That leaves approximately 21 minutes for negativity to creep into your waiting room. Old magazines on a rack and a water cooler in the corner are no longer going to cut it in the waiting area. In our technology-driven world, instant gratification is king and savvy

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The Dos and Don’ts of Workplace Appreciation

Showing appreciation in the workplace is not always easy. Sometimes it feels awkward, right? As we discussed in the last blog, people have different preferences for how they would like to be recognized. However, there are a few Dos and Don’ts any organization can use, adapting to their place of business.

The Dos

Do to Say Please and Thank You

Yes, employees have certain responsibilities

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Turnover Data: The Truth You Need to Know

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A team member who feels unappreciated is more likely to change jobs, underperform, cause friction in the organization, and lose revenue for your practice.

How can you create a positive work environment that prevents frustration and burnout? The answer is to invest in quality staff. While that may seem like a no-brainer, many leaders get the approach wrong. Despite well-intentioned directives, subpar

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The “I” in Team

Have you ever heard the saying, “There’s no “I” in team?” Or seen the graphic highlighting the “A” to indicate the “i” is hidden there.

I believe there is an “I” in team. In fact, there are many of them. A team consists of is several individuals working toward a common goal.

If it’s that simple, why are effective teams difficult to create? The easy

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Join my army?

It feels like the world has gone topsy-turvy. Just think about these terrorist events:

Lauderdale International Airport shooting Orlando Night Club shooting Multiple movie theaters shootings Sandy Hook Elementary School shooting World Trade Center 9-11

These all have something in common: they’re random acts of devastating violence.

Before I turn the T.V. on each day I sometimes say, “Where is the next devastating tragedy

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Welcome to our office. How may I help you?

Concierge /ˌkɑːnsiˈeɚʒ / noun — a member of a hotel staff in charge of special services for guests, as arranging for theater tickets or tours.

Have you ever stayed in a hotel while on vacation? Most hotels have a concierge on staff to help travelers make site-seeing schedules, dinner reservations, or transportation arrangements. These people go out of their way to make individuals

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patient experience expert

Darlene is a highly sought-after motivational speaker, best-selling author of “The Quadruple Aim Solution,” and a trainer.